The Chapter 4 Strategic Focus highlights some concerns and actions about counterfeiting of Hewlett-Packard's products. All of the following are true EXCEPT
A) In 2008, HP's imaging and printing group lost over $1 billion in revenue to counterfeit ink cartridges.
B) HP's big concern is that counterfeit cartridges lack product quality and integrity and may hurt the firm's reputation.
C) HP employs teams of people to roam the globe looking for counterfeit versions of its products.
D) HP relies only on complaints from consumers about defective products.

Question

Quizplus · Accepted Answer

The statement "HP relies only on complaints from consumers about defective products" is not true. The Strategic Focus section mentions that HP employs teams to actively search for counterfeit products to protect their brand reputation and revenue.

The Chapter 4 Strategic Focus Highlights Some Concerns and Actions