Which one of the following might result from performing a customer profitability analysis?
A)Dropping some customers that are unprofitable
B)Increasing prices or offering incentives to profitable customers
C)Eliminating products that cause customers to complain
D)Offering customers that use more services than others a special customer service unit that provides more one-on-one time

Question

Quizplus · Accepted Answer

Customer profitability analysis helps identify unprofitable customers, which may lead to the decision to drop them to improve overall profitability.

Which One of the Following Might Result from Performing a Customer