Readers will be most interested in messages that are about them.
Correct Answer:
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Q4: "We have decided to extend our service
Q5: "I have negotiated an agreement that gives
Q6: Using "you" is especially important when pointing
Q7: Which of the following sentences exhibits the
Q8: "We" should never be used in a
Q10: "We give you" lacks you-attitude,because the sentence
Q11: To create goodwill,avoid using appendices.
Q12: Use "I" rarely in external messages.
Q13: Using you-attitude means making it easy for
Q14: Your supervisor,Pierre Landry,is going on an extended
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