Using you-attitude means making it easy for readers to do what they want.
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Q8: "We" should never be used in a
Q9: Readers will be most interested in messages
Q10: "We give you" lacks you-attitude,because the sentence
Q11: To create goodwill,avoid using appendices.
Q12: Use "I" rarely in external messages.
Q14: Your supervisor,Pierre Landry,is going on an extended
Q15: You-attitude is unnecessary in documents that express
Q16: You-attitude demonstrates your inability to see another
Q17: "I am pleased to let you know
Q18: It is appropriate to mention your own
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