Question 1

A manager in for-profit business focuses primarily on _______, while a manager of a non-profit focuses on_______ .
A) the bottom-line; employee morale
B) the bottom-line; social impact
C) profitability; customer satisfaction
D) market share; the bottom-line
E) customer satisfaction; organization reputation

Accepted Answer

A manager in for-profit business focuses mainly on maintaining profitability and maximizing shareholder value, which signifies the bottom-line. On the other hand, a manager of a non-profit focuses more on social impact, such as improving the lives of the target audience or achieving the organization's mission. Therefore, Option B correctly represents the primary focus of the two kinds of managers.

Question 2

Which of the following is a characteristic of a traditional management approach?
A) Managers play the role of an enabler.
B) Managers supervise team members' tasks.
C) Managers constantly mobilize for change.
D) Managers lead and empower teams.
E) Managers encourage conversation and collaboration.

Accepted Answer

A traditional management approach typically involves managers supervising team members' tasks and ensuring that they are completing their assigned work efficiently and effectively. This approach is focused on maintaining order and control within the organization, rather than empowering or enabling team members. Choices A, C, D, and E all describe management approaches that are more modern and focused on collaboration, innovation, and empowerment.

Question 3

Since not-for-profit organizations do not have a conventional_______ , managers may struggle with the question of what constitutes results and effectiveness.
A) hierarchy
B) bottom line
C) information system
D) decision-making process
E) structure

Accepted Answer

Not-for-profit organizations do not have a conventional bottom line or profit motive, so managers may struggle with defining and measuring success in terms of tangible results and effectiveness.

Question 4

Managers, in today's work environment, rely less on_______ and more on_______ leadership.
A) coordination and communication; control and command
B) autocratic; empowering
C) empowerment and innovation; productivity and efficiency
D) effectiveness and efficiency; quality and profit
E) ethics and social responsibility; profit and cost-savings

Accepted Answer

In today's work environment, managers are shifting towards more empowering leadership styles rather than relying on autocratic methods. This change in leadership style encourages employee participation and results in increased job satisfaction and productivity.

Question 5

What is the role of the negotiator?
A) The negotiator role involves formal negotiations and bargaining to attain outcomes for the manager's unit of responsibility.
B) The negotiator role involves seeking current information from many sources.
C) The negotiator role involves the initiation of change.
D) The negotiator role involves resolving conflicts among subordinates or between the manager's department and other departments.
E) The negotiator role pertains to the development of information sources both inside and outside the organization.

Accepted Answer

The negotiator plays a crucial role in formal negotiations with the aim to attain outcomes for the manager's unit of responsibility. The negotiator should possess the ability to negotiate effectively, be able to collaborate and establish rapport with the other party, and work towards a win-win solution.

Question 6

The _______role involves resolving conflicts among subordinates between the managers department and other departments.
A) resource allocator
B) entrepreneur
C) negotiator
D) liaison
E) disturbance handler

Accepted Answer

The answer of The _______role involves resolving conflicts among subordinates...

Question 7

If a manager finds a severe decline in employee morale and direction, they may need to spend more time in the _____ role.
A) negotiator
B) resource allocator
C) figurehead
D) monitor
E) leader

Accepted Answer

The leader role involves inspiring and motivating employees, setting a positive tone, and providing direction for the team. If there is a decline in morale and direction, it may indicate a lack of effective leadership. Therefore, the manager may need to spend more time in their leadership role to address these issues.

Question 8

According to Mintzberg, which of these is an interpersonal role?
A) Monitor
B) Negotiator
C) Liaison
D) Disturbance handler
E) Spokesperson

Accepted Answer

The answer of According to Mintzberg, which of these is...

Question 9

Which of the following roles involve bargaining with others to meet the unit or departmental goals?
A) Negotiator
B) Resource allocator
C) Figurehead
D) Monitor
E) Leader

Accepted Answer

The role of a negotiator involves bargaining with others to meet the unit or departmental goals. This involves reaching agreements with stakeholders, resolving conflicts, and making compromises to ensure that the goals are met. The other roles listed do not necessarily involve bargaining with others.

Question 10

One of the roles that a small business manager may emphasize over their counterpart in a large organization is _____.
A) information processing
B) spokesperson
C) liaison
D) resource allocator
E) leader

Accepted Answer

The answer of One of the roles that a small...

Question 11

The president of Pepsi Company is the keynote speaker at a retirement dinner for a long time bottler. This is an example of which of the following roles?
A) Liaison role
B) Figurehead role
C) Negotiator role
D) Leader role
E) Monitor role

Accepted Answer

The president of Pepsi Company serving as a keynote speaker at the retirement dinner is an example of the figurehead role. The figurehead role involves representing the organization in ceremonial and symbolic ways, and the president's participation in this event is symbolic of the strong relationship between Pepsi Company and the bottler.

Question 12

If a manager finds several new competitors on the horizon, they may need to spend more time in the which role?
A) Negotiator
B) Resource allocator
C) Figurehead
D) Monitor
E) Leader

Accepted Answer

The answer of If a manager finds several new competitors...

Question 13

What is the role of the liaison?
A) The liaison role pertains to decisions about how to allocate people, time, equipment, money, and other resources to attain desired outcomes.
B) The liaison role involves the initiation of change.
C) The liaison role pertains to the development of information sources both inside and outside the organization.
D) The liaison role involves handling ceremonial and symbolic activities for the department or organization.
E) The liaison role involves formal negotiations and bargaining to attain outcomes for the manager's unit of responsibility.

Accepted Answer

The liaison role pertains to the development of information sources both inside and outside the organization. The liaison is responsible for building and maintaining relationships with other departments, organizations, and individuals to gather and share information that can help the organization achieve its goals. This requires the liaison to be able to communicate effectively, to build trust and credibility, and to be skilled in gathering, analyzing, and presenting information.

Question 14

According to Mintzberg, when Amanda attends a subordinate's wedding she is performing which of these roles?
A) Monitoring
B) Figurehead
C) Spokesperson
D) Leader
E) Liaison

Accepted Answer

Attending a subordinate's wedding is a typical act of a figurehead, someone who performs ceremonial and symbolic duties on behalf of the organization.

Question 15

If Bradley Hak is responsible for maintaining information links both inside and outside organizations by using mail, phone calls, and conducting meetings as daily activities, he would be considered a:
A) figurehead.
B) liaison.
C) negotiator.
D) monitor.
E) spokesperson.

Accepted Answer

A liaison is responsible for maintaining communication and information links both inside and outside of an organization through daily activities such as mail, phone calls, and meetings.

Question 16

Maintaining information links are the activities consistent with the _______role.
A) leader
B) spokesperson
C) monitor
D) liaison
E) entrepreneur

Accepted Answer

Maintaining information links involves establishing and sustaining communication channels between different individuals, departments, or organizations. This is a key responsibility of the liaison role, which involves working closely with other stakeholders and fostering collaborative relationships. The other roles listed (leader, spokesperson, monitor, entrepreneur) may involve communication to some degree, but do not necessarily focus on establishing and maintaining information links as a primary responsibility.

Question 17

Gail Griffith, manager of the finance division, distributes relevant information everyday to all her employees enabling them to make quality decisions. Gail is performing which of the following roles?
A) Monitor role
B) Disseminator role
C) Spokesperson role
D) Disturbance handler role
E) Figurehead role

Accepted Answer

Gail is performing the disseminator role by distributing relevant information to her employees so that they can make quality decisions. The monitor role involves scanning the environment for information, the spokesperson role involves representing the company to external stakeholders, the disturbance handler role involves resolving conflicts, and the figurehead role involves representing the organization ceremonially.

Question 18

Which of the following is not a decisional role?
A) Entrepreneur
B) Negotiator
C) Resource allocator
D) Disturbance handler
E) Liaison

Accepted Answer

All of the four other options (Entrepreneur, Negotiator, Resource Allocator, Disturbance Handler) are decisional roles, as they involve making decisions about what actions to take in various situations. However, Liaison is not a decisional role, but rather a relational role that involves communication and networking with people inside and outside the organization.

Question 19

Scenario - Barry Miller

The promotion to first line manager took place just six weeks ago for Barry Miller. He was well qualified for the promotion, but the new job still required a lot of training. One of the challenges has been to coordinate the production of his team with the needs of the sales department and with the availability of raw materials from his suppliers. Setting priorities and developing schedules to accomplish the work is a part of Barry's job that he has really enjoyed. The challenges to maintain high rapport and to build a strong team with his employees have already brought him a lot of satisfaction. In reflecting about the last six weeks, Barry concludes that he is very happy about his new job.
-The managerial skill that is least important at Barry's middle-level management position is:
A) conceptual.
B) human.
C) technical.
D) all of these skills are vital.
E) none of these skills are important.

Accepted Answer

Barry's middle-level management position requires him to oversee and coordinate the work of others, which primarily involves utilizing his human and conceptual skills. While technical skills may be helpful, they are not as important at this level since Barry is not directly involved in the execution of specific tasks or operations.

Question 20

Scenario - Barry Miller

The promotion to first line manager took place just six weeks ago for Barry Miller. He was well qualified for the promotion, but the new job still required a lot of training. One of the challenges has been to coordinate the production of his team with the needs of the sales department and with the availability of raw materials from his suppliers. Setting priorities and developing schedules to accomplish the work is a part of Barry's job that he has really enjoyed. The challenges to maintain high rapport and to build a strong team with his employees have already brought him a lot of satisfaction. In reflecting about the last six weeks, Barry concludes that he is very happy about his new job.
-In his job, Barry needs to:
A) plan.
B) organize.
C) lead.
D) control.
E) all of these.

Accepted Answer

All of these functions - planning, organizing, leading, and controlling - are essential for effective management. They ensure that goals are set, resources are allocated, people are motivated and guided, and progress is monitored and adjusted. Barry will need to perform all of these functions to succeed in his job.

Quiz 1: Innovative Management for a Changing World

A manager in for-profit business focuses primarily on _, while a manager of a non-profit focuses on_ .

Which of the following is a characteristic of a traditional management approach?

Since not-for-profit organizations do not have a conventional_______ , managers may struggle with the question of what constitutes results and effectiveness.

Managers, in today's work environment, rely less on_ and more on_ leadership.

What is the role of the negotiator?

The _______role involves resolving conflicts among subordinates between the managers department and other departments.

If a manager finds a severe decline in employee morale and direction, they may need to spend more time in the _____ role.

According to Mintzberg, which of these is an interpersonal role?

Which of the following roles involve bargaining with others to meet the unit or departmental goals?

One of the roles that a small business manager may emphasize over their counterpart in a large organization is _____.

The president of Pepsi Company is the keynote speaker at a retirement dinner for a long time bottler. This is an example of which of the following roles?

If a manager finds several new competitors on the horizon, they may need to spend more time in the which role?

What is the role of the liaison?

According to Mintzberg, when Amanda attends a subordinate's wedding she is performing which of these roles?

If Bradley Hak is responsible for maintaining information links both inside and outside organizations by using mail, phone calls, and conducting meetings as daily activities, he would be considered a:

Maintaining information links are the activities consistent with the _______role.

Gail Griffith, manager of the finance division, distributes relevant information everyday to all her employees enabling them to make quality decisions. Gail is performing which of the following roles?

Which of the following is not a decisional role?