Which one of the following statements is a key feature of total quality management (TQM)?
A) Quality is primarily the responsibility of top management.
B) Quality is primarily the responsibility of all employees in the organization.
C) Quality is primarily the responsibility of the production department.
D) Quality is primarily the responsibility of the quality control department.

Question

Quizplus · Accepted Answer

Total Quality Management (TQM) emphasizes that quality is the responsibility of all employees at every level of the organization, not just a specific department or management level.

Which One of the Following Statements Is a Key Feature