Question 1

Which of the following correctly details the techniques of reflecting feelings?​
A)​Sentence stem, feeling label, content summary, past tense, check-out
B)​Feeling label, brief context, sentence content, tense, check-out
C)​Sentence stem, feeling label, brief context, tense, check-out
D)Feeling label, brief context, tense, check-out, closing

Accepted Answer

Reflecting feelings involves using a sentence stem, identifying the feeling label, providing a brief context, using the appropriate tense, and checking out with the client to ensure accuracy.

Question 2

Nonverbal indications of a client who is deeply emotional may most often include:​
A)​rapid breathing, speech hesitations, and facial flushing.
B)​relaxed body posture concealing deeper feelings.
C)​focusing on a single topic to the exclusion of all others.
D)All of these

Accepted Answer

Rapid breathing, speech hesitations, and facial flushing are common nonverbal signs of strong emotions.

Question 3

When the interviewer reflects feeling, he or she can expect the client will ________.
A)​experience their emotional state more fully
B)​talk in more depth about their feelings
C)​correct the interviewer's reflection with a more accurate descriptor
D)All of these

Accepted Answer

Reflecting feelings helps clients to experience their emotions more fully, encourages them to discuss their feelings in more depth, and provides an opportunity for them to correct or clarify the interviewer's understanding.

Question 4

Josephine: I've been in this "home" for three years now. The staff doesn't care, my family never comes, and the food is awful.​Which is the most appropriate reflection of her implicit feelings?
A)​"Josephine, you sound really angry. Is that close to what you are feeling?"
B)​"Josephine, you are frustrated and angry. Is that close to what you are feeling?"
C)​"Josephine, you sound really frustrated!"
D)"Josephine, I hear that you are frustrated. Underneath that, you sound lonely . . . and angry? Is that close to what you are feeling?"

Accepted Answer

This choice acknowledges Josephine's frustration and also addresses the underlying feelings of loneliness and anger, providing a more comprehensive reflection of her implicit feelings.

Question 5

Which of the following is not used in reflection of feeling?
A)​Identifying key emotions
B)​Emphasizing cognitive content
C)​Affective empathy
D)Searching for positive feelings

Accepted Answer

Emphasizing cognitive content focuses on thoughts rather than emotions, which is not the primary goal in reflecting feelings.

Question 6

The most immediate and potentially powerful tense for a reflection of feeling is:​
A)​past tense.
B)​present tense.
C)​future tense.
D)all tenses have equal power.

Accepted Answer

Present tense is the most immediate and powerful tense for reflecting feelings because it conveys emotions as they are experienced in the moment, making them more vivid and impactful.

Question 7

Paraphrasing is concerned with feeding back the key points of what a client has said. Reflection of feeling, in contrast, involves:
A)​observing emotions.
B)​naming emotions.
C)​repeating emotions back to the client.
D)helping clients become more affective.

Accepted Answer

The answer of Paraphrasing is concerned with feeding back the...

Question 8

Barry (jiggling his feet and shuffling restlessly): I can't get the scene of the World Trade Center bombing off my mind. It keeps coming up in my dreams again and again. I don't understand what's going on.​Which is the most appropriate response?
A)​"You seem to be anxious right now. Could you tell me more about your story and what's happening for you?"
B)​"You seem to be anxious right now? Is that close?"
C)​"The lack of sleep is really frustrating you."
D)"You wonder what is going on?"

Accepted Answer

This response acknowledges Barry's anxiety and invites him to share more about his feelings and experiences, which can help him process his emotions.

Question 9

"I feel really terrible. My folks have divorced. They have moved apart, and I don't know where to live." Which would be a reflection of feeling in response to this client?​
A)​"You're really confused."
B)​"Really terrible?"
C)​"Sounds like you're really upset and are confused as to what to do next."
D)"Looks like you have had a bad experience. I can see that it would be tough deciding what to do next."

Accepted Answer

This response accurately reflects the client's feelings of being upset and confused about their living situation after their parents' divorce.

Question 10

Which of the following is a common quality of both paraphrasing and reflection of feeling?​
A)​They are both included in feedback to the client.
B)​They may be found together in the same statement.
C)​They are both used in interviews.
D)All of these

Accepted Answer

Both paraphrasing and reflection of feeling are techniques used in interviews, can be included in feedback to the client, and may be found together in the same statement.

Question 11

Which of the following is NOT an emotional word?​
A)​Angry
B)​Excited
C)​Joyful
D)Considerate

Accepted Answer

"Considerate" is not an emotional word; it describes a behavior or attitude towards others, rather than an emotion.

Question 12

The effective salesperson:​
A)​wisely ignores the feelings of her or his clients.
B)​carefully observes emotions so he or she can optimize sales.
C)​will note the feelings of clients and may regularly reflect them back.
D)none of these

Accepted Answer

The effective salesperson carefully observes emotions so he or she can optimize sales.

Question 13

If a ____________ is inaccurate, it provides the client with an opportunity to correct the counselor. If a questioning tone of voice is used, the client may elaborate further.
A)​paraphrase
B)​reflection of feeling
C)​summary
D)​All of these

Accepted Answer

All of these options (paraphrase, reflection of feeling, and summary) can be used by a counselor to check for understanding and provide the client with an opportunity to correct or elaborate on what has been communicated.

Question 14

Accurately reflecting feeling results in:​
A)​bringing out the richness of the client's emotional world.
B)​helping clients sort out complex feelings and thoughts.
C)​grounding the counselor and client in basic experience.
D)All of these

Accepted Answer

Accurately reflecting feelings helps in bringing out the richness of the client's emotional world, aids in sorting out complex feelings and thoughts, and grounds both the counselor and client in basic experience, thus all options are correct.

Question 15

What should you do when the feelings of the client are not fully understandable and seem confused?​
A)​Ignore the feeling until you understand fully what the client is saying.
B)​Paraphrase and summarize what you have heard.
C)​Reflect the feelings as you have heard them, but include a check-out for accuracy.
D)All of these

Accepted Answer

Reflecting the feelings and including a check-out for accuracy allows you to confirm your understanding with the client, ensuring clarity and showing empathy.

Question 16

In order to reflect feeling, the interviewer must first identify the presenting emotion. Which of the following is NOT a method to identify feelings?
A)​Match one of the primary emotions to client behavior.
B)​With a closed question, ask the client to supply the missing feeling word.
C)​Ask an open question: "How do you feel about that?"
D)Name the feeling expressed implicitly by client behaviors.

Accepted Answer

The answer of In order to reflect feeling, the interviewer...

Question 17

Feelings are so important in the counseling process that you should:​
A)​reflect every feeling you observe as it comes along.
B)​only reflect those feelings that are directly apparent.
C)​avoid reflecting discrepant feelings.
D)none of these

Accepted Answer

The answer of Feelings are so important in the counseling...

Question 18

There is a distinctive difference between paraphrasing and reflection of feeling. Paraphrase focuses on ________ and reflection of feeling is concerned with ________.
A)​content; emotion
B)​emotion; content
C)​content; observations
D)observations; emotion

Accepted Answer

Paraphrasing involves restating the content or the main ideas of what someone has said, while reflection of feeling involves acknowledging and expressing the emotions behind what someone has communicated.

Question 19

The first task in eliciting and reflecting feelings is to _________ key emotional words expressed by the client.
A)​recognize
B)​paraphrase
C)​reflect
D)confront

Accepted Answer

The first step in eliciting and reflecting feelings is to recognize key emotional words expressed by the client, as this allows the counselor to understand and identify the emotions being communicated.

Question 20

The check-out is important because:​
A)​it provides the client room to clarify things that the interviewer may have missed.
B)​it tends to clarify what the client has been saying.
C)​if the counselor is wrong, the client can come back and restate the issue more clearly.
D)All of these

Accepted Answer

The check-out process allows for clarification, ensures understanding, and provides an opportunity for the client to correct any misunderstandings, encompassing all the reasons listed in the options.

Quiz 7: Observing and Reflecting Feelings: the Heart of Empathic Understanding

Which of the following correctly details the techniques of reflecting feelings?

Nonverbal indications of a client who is deeply emotional may most often include:

When the interviewer reflects feeling, he or she can expect the client will ________.

Josephine: I've been in this "home" for three years now. The staff doesn't care, my family never comes, and the food is awful.Which is the most appropriate reflection of her implicit feelings?

Which of the following is not used in reflection of feeling?

The most immediate and potentially powerful tense for a reflection of feeling is:

Paraphrasing is concerned with feeding back the key points of what a client has said. Reflection of feeling, in contrast, involves:

Barry (jiggling his feet and shuffling restlessly) : I can't get the scene of the World Trade Center bombing off my mind. It keeps coming up in my dreams again and again. I don't understand what's going on.Which is the most appropriate response?

"I feel really terrible. My folks have divorced. They have moved apart, and I don't know where to live." Which would be a reflection of feeling in response to this client?

Which of the following is a common quality of both paraphrasing and reflection of feeling?

Which of the following is NOT an emotional word?

The effective salesperson:

If a ____________ is inaccurate, it provides the client with an opportunity to correct the counselor. If a questioning tone of voice is used, the client may elaborate further.

Accurately reflecting feeling results in:

What should you do when the feelings of the client are not fully understandable and seem confused?

In order to reflect feeling, the interviewer must first identify the presenting emotion. Which of the following is NOT a method to identify feelings?

Feelings are so important in the counseling process that you should:

There is a distinctive difference between paraphrasing and reflection of feeling. Paraphrase focuses on and reflection of feeling is concerned with .

The first task in eliciting and reflecting feelings is to _________ key emotional words expressed by the client.

The check-out is important because:

Quiz 7: Observing and Reflecting Feelings: the Heart of Empathic Understanding

Which of the following correctly details the techniques of reflecting feelings?​

Nonverbal indications of a client who is deeply emotional may most often include:​

When the interviewer reflects feeling, he or she can expect the client will ________.

Josephine: I've been in this "home" for three years now. The staff doesn't care, my family never comes, and the food is awful.​Which is the most appropriate reflection of her implicit feelings?

Which of the following is not used in reflection of feeling?

The most immediate and potentially powerful tense for a reflection of feeling is:​

Paraphrasing is concerned with feeding back the key points of what a client has said. Reflection of feeling, in contrast, involves:

Barry (jiggling his feet and shuffling restlessly) : I can't get the scene of the World Trade Center bombing off my mind. It keeps coming up in my dreams again and again. I don't understand what's going on.​Which is the most appropriate response?

"I feel really terrible. My folks have divorced. They have moved apart, and I don't know where to live." Which would be a reflection of feeling in response to this client?​

Which of the following is a common quality of both paraphrasing and reflection of feeling?​

Which of the following is NOT an emotional word?​

The effective salesperson:​