Stephanie has developed a performance measure of administrative assistants in a large manufacturing organization.The measure includes the assistants' performance in their key job tasks (i.e., typing, filing, and scheduling).Unfortunately, she didn't include any measurement of their performance in dealing with clients, which is a major part of their job.What is this oversight in her performance measure called?
A) criterion deficiency
B) criterion relevance
C) criterion contamination
D) criterion reliability

Question

Quizplus · Accepted Answer

Criterion deficiency occurs when a performance measure does not capture all aspects of the job, such as missing the client interaction component in this case.

Stephanie Has Developed a Performance Measure of Administrative Assistants in a Large