Which of the following is NOT TRUE regarding front-line employees in service firms?
A)They receive the lowest pay.
B)They receive the most training.
C)They have the most contact with customers.
D)They have little decision-making authority.

Question

Quizplus · Accepted Answer

Although front-line employees in service firms receive training, it is not necessarily true that they receive the most training. Other employees in the firm, such as managers and executives, may receive additional training that is more specific to their roles and responsibilities.

Which of the Following Is NOT TRUE Regarding Front-Line Employees