An increasingly important component in quality for service firms is:
A)information technology.
B)worker health care.
C)legal services.
D)inventory management.

Question

Quizplus · Accepted Answer

Information technology plays a crucial role in the delivery of quality service. It helps to streamline processes, automate tasks, and provide data analytics that can be used to improve service delivery. In today's digital age, service firms that fail to embrace technology risk falling behind their competitors.

An Increasingly Important Component in Quality for Service Firms Is