A systematic way of examining all of the organization's functional activities and how well they create customer value is
A) core competency development.
B) value chain analysis.
C) organizational goal analysis.
D) organizational change.
E) None of the answer choices is correct.

Question

Quizplus · Accepted Answer

Value chain analysis is a systematic way of examining all of the organization's functional activities and how well they create customer value. This analysis involves assessing each step of the process for its contribution to creating value, from procurement through to after-sales support. It includes both primary activities, like production and marketing, and support activities, like accounting and HR.

A Systematic Way of Examining All of the Organization's Functional