Question 1

Summarizing encompasses a longer period of conversation and is used to ____.
A)define your agenda for the counseling session
B)begin or end an interview
C)organize the auditory, visual, and kinesthetic primary representational system
D)close a session and prepare for the next visit

Accepted Answer

Summarizing usually occurs at the end of an interview or counseling session as a way to review and reflect on the key points discussed. Therefore, it is often used to close a session or prepare for the next visit. However, it may also be used at the beginning of a session to define the agenda or during the session to organize the client's primary representational system.

Question 2

Silence, minimum verbal utterances, and head nods are effective ways of
A)encouraging.
B)paraphrasing.
C)summarizing.
D)reflecting feeling.

Accepted Answer

Silence, minimum verbal utterances, and head nods are effective ways of encouraging the speaker to continue sharing their thoughts and feelings without interruption or distraction. These non-verbal cues communicate to the speaker that the listener is fully present and actively listening, which can help build trust and rapport in the conversation. Paraphrasing, summarizing, and reflecting feeling are more active listening techniques that require verbal engagement from the listener.

Question 3

Positive facial expressions, minimum verbal utterances, and head nods are effective demonstrations of ____.
A)encouraging
B)paraphrasing
C)summarizing
D)empathizing

Accepted Answer

Positive facial expressions, minimum verbal utterances, and head nods are effective ways to encourage the speaker to continue sharing their thoughts and feelings.

Question 4

Bilingual clients, according to Azara Santiago-Rivera, are ____.
A)advantaged
B)disadvantaged
C)neither advantaged or disadvantaged
D)in need of special help

Accepted Answer

The answer of Bilingual clients, according to Azara Santiago-Rivera, are...

Question 5

Which of the following might be useful for the interviewer who wishes to work with bilingual clients, even though not particularly skilled in the language of the client?
A)Learning a few key words in the client's language
B)Suggesting that the client talk about especially important issues in his/her own language and then translating them for the interviewer
C)Becoming competent and knowledgeable in key aspects of a culture
D)All of the above

Accepted Answer

All the options can be useful: learning key words shows effort and respect, allowing clients to express important issues in their language can ensure clarity, and understanding cultural aspects can improve communication and rapport.

Question 6

An accurate paraphrase usually consists of which of the following four dimensions?
A)Key words, essence of the client's story, reflection of feeling, and a closing
B)Sentence stem, key words, essence of what the client has said, and a check-out
C)Key words, mirroring client body language, quoting the client, and a closing
D)Sentence stem, mirroring client body language, reflection of feeling, and a check-out

Accepted Answer

The answer of An accurate paraphrase usually consists of which...

Question 7

Which of the following lists the four dimensions of an accurate paraphrase?
A)Sentence stem, key words, essence of what the client has said, and a check-out
B)Key words, essence of the client's story, reflection of feeling, and a closing
C)Key words, mirroring client body language, quoting the client, and a closing
D)Sentence stem, reflection of feeling, a closing, and a check-out

Accepted Answer

The answer of Which of the following lists the four...

Question 8

Client: There's this group of girls that make fun of me and call me names, and I feel sad.They keep making fun of my shoes, just 'cause I don't have name brand shoes.I try to ignore them, but still the feeling inside me just hurts. Counselor: Demaris, it sounds like it hurts when they make fun of your shoes.
This response can be classified as _______.
A)encouraging noting emotions
B)paraphrasing noting emotions
C)summarizing noting emotions
D)restating noting emotions

Accepted Answer

The counselor is paraphrasing what Demaris said by reflecting back the emotions and content, showing understanding and empathy.

Question 9

When the interviewer opens a session, "Let's see, last time we discussed...," he-she is most likely ____.
A)encouraging
B)paraphrasing
C)summarizing
D)restating

Accepted Answer

The interviewer is likely summarizing or recapping what was discussed in a previous session. This helps to refresh everyone's memory and get the conversation back on track.

Question 10

Client observation skills are important in paraphrasing because
A)nonverbal patterns of behavior may change the meaning of the client's words.
B)examples of movement synchrony may show when you hear the client accurately.
C)repeating patterns of client language may be observed.
D)all of these.

Accepted Answer

Client observation skills are important in paraphrasing because they can reveal nonverbal patterns of behavior that may change the meaning of the client's words, such as facial expressions or body language. Observation can also show examples of movement synchrony, which can indicate when you have accurately understood the client. Additionally, repeating patterns of client language may be observed, which can help you to understand their frame of reference and use their words to paraphrase effectively. Therefore, all of these factors are important for effective paraphrasing.

Question 11

Which of the following energizes the brain and readies it for new information?
A)Amygdala
B)Hippocampus
C)Dopamine
D)Thalamus

Accepted Answer

The answer of Which of the following energizes the brain...

Question 12

The authors point out that ____ is essential if you are to truly master and become competent in the interview.
A)Practice!
B)Practice, practice!!
C)Practice, practice, practice!!!
D)None of the above.

Accepted Answer

The phrase "Practice, practice, practice!!!" emphasizes the importance of repeated practice to truly master and become competent in the interview process.

Question 13

Instructions: Which of the following are most likely identified as encouragers, restatements, paraphrases, or summarizations?
  Client: "I have been having a tough time with my sons.George has been having difficulty in school and I have an appointment for the third time with a counselor.John is acting up in the junior high and has been sassing his mother frequently.Yet, their grades are OK.I wonder if they need more to do."
Counselor responses follow.Classify the response.
-____ "More?"

Accepted Answer

The answer of Instructions: Which of the following are most...

Question 14

All your clients like to be listened to accurately.If your client is culturally different from you, it may be more difficult for the client to trust you to hear him or her correctly.Which of the following would NOT be helpful to establish the necessary trust?
A)Learning the political / power structure of the client's community.
B)Accurately following the specified treatment plan designated for your client's observed ethnic group.
C)Appropriate interviewer disclosure and an explanation of your methods.
D)Enjoying yourself at cultural celebrations.

Accepted Answer

Accurately following a treatment plan based on ethnic group stereotypes can be harmful and does not consider the individual's unique needs, which can hinder trust.

Question 15

Summarizing is primarily used to ____.
A)begin or end an interview
B)organize clearly in your mind the auditory, visual, and kinesthetic primary representational system
C)define your agenda for the counseling session
D)all of these

Accepted Answer

The answer of Summarizing is primarily used to ____.
A)begin or...

Question 16

A check-out at the end of a paraphrase may take all EXCEPT which of the following forms?
A)A head nod indicating agreement.
B)A closed question ("Is that right?").
C)A raised vocal tone at the end that almost turns the paraphrase into a question.
D)All of these.

Accepted Answer

All of the given options can be used as a check-out at the end of a paraphrase.

Question 17

Client: There's this group of girls that make fun of me and call me names, and I feel sad.They keep making fun of my shoes, just 'cause I don't have name brand shoes.I try to ignore them, but still the feeling inside me just hurts. Counselor: You are having trouble at school.Some girls call you names, make fun of your shoes, and it feels hurtful inside.
This response can be classified as _______.
A)encouraging
B)paraphrasing
C)summarizing
D)restating

Accepted Answer

The answer of Client: There's this group of girls that...

Question 18

Which of the following is TRUE of an accurate paraphrase?
A)Clients have an opportunity to correct inaccurate interviewer perceptions.
B)Avoid parroting the client; capture the essence of client talk.
C)Use key words used by the client.
D)All of these choices are true of an accurate paraphrase.

Accepted Answer

An accurate paraphrase should allow clients to correct any misunderstandings, capture the essence of what the client is saying without simply repeating their words, and include key words used by the client. Therefore, all of the choices (A, B, and C) are true of an accurate paraphrase.

Question 19

All of the following are encouragers EXCEPT ____.
A)head nods
B)single-word repetitions
C)well-phrased open questions
D)open palm

Accepted Answer

The answer of All of the following are encouragers EXCEPT...

Question 20

____ is demonstrated when the interviewer responds to the client, "You really feel frustrated, almost crazy, over the situation."
A)Encouraging
B)Paraphrasing
C)Summarizing
D)Reflecting feeling

Accepted Answer

Reflecting feeling is the act of restating or paraphrasing the client's emotions to show that the interviewer acknowledges and understands their feelings. In this case, the interviewer is reflecting the client's feelings of frustration and almost being crazy, which shows empathy and validation for the client's emotions.

Quiz 6: Encouraging, Paraphrasing, and Summarizing: Key Skills of Active Listening

Summarizing encompasses a longer period of conversation and is used to ____.

Silence, minimum verbal utterances, and head nods are effective ways of

Positive facial expressions, minimum verbal utterances, and head nods are effective demonstrations of ____.

Bilingual clients, according to Azara Santiago-Rivera, are ____.

Which of the following might be useful for the interviewer who wishes to work with bilingual clients, even though not particularly skilled in the language of the client?

An accurate paraphrase usually consists of which of the following four dimensions?

Which of the following lists the four dimensions of an accurate paraphrase?

When the interviewer opens a session, "Let's see, last time we discussed...," he-she is most likely ____.

Client observation skills are important in paraphrasing because

Which of the following energizes the brain and readies it for new information?

The authors point out that ____ is essential if you are to truly master and become competent in the interview.

All your clients like to be listened to accurately.If your client is culturally different from you, it may be more difficult for the client to trust you to hear him or her correctly.Which of the following would NOT be helpful to establish the necessary trust?

Summarizing is primarily used to ____.

A check-out at the end of a paraphrase may take all EXCEPT which of the following forms?

Which of the following is TRUE of an accurate paraphrase?

All of the following are encouragers EXCEPT ____.

____ is demonstrated when the interviewer responds to the client, "You really feel frustrated, almost crazy, over the situation."