Authors who write books with few errors can be said to excel in which dimension of service quality?
A)Tangibles
B)Responsiveness
C)Reliability
D)Empathy

Question

Quizplus · Accepted Answer

Reliability in service quality refers to the ability to perform the promised service dependably and accurately. Authors who write books with few errors demonstrate reliability by delivering a product that meets the expectation of accuracy and dependability.

Authors Who Write Books with Few Errors Can Be Said