The quality management guidelines for performance improvement are known as ISO 9004.
Correct Answer:
Verified
Q45: SERVQUAL is based on the notion that
Q46: An instrument to measure customer expectations of
Q47: The quality management system dealing with fundamentals
Q48: ISO 9000 is
A)a global labor standard.
B)a rule
Q49: The willingness of a service provider to
Q51: A systems-based approach to performance improvement that
Q52: The difference between what customers expect and
Q53: The global environmental quality standard is known
Q54: The willingness of a service provider to
Q55: Authors who write books with few errors
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