For particularly difficult situations, it is best to place the buffer at the end of the negative message.
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Q37: The challenge of _ is a direct
Q38: When you are refusing a routine request
Q39: To reject someone as clearly and kindly
Q40: In refusing a customer's request for adjustment,
Q41: The direct approach is always best when
Q43: When the bad news appears to be
Q44: A letter rejecting a job applicant should
A)avoid
Q45: In closing negative messages, it is always
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Q47: If you must give an employee a
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