To reject someone as clearly and kindly as possible, do all of the following except
A) use phrases such as, "Much as I would like to help you."
B) de-emphasize the bad news.
C) use a conditional statement.
D) tell the audience what you can or will do rather than what you cannot or will not do.
Correct Answer:
Verified
Q34: When you must deliver bad news in
Q35: Do all of the following except _
Q36: When you need to inform employees that
Q37: The challenge of _ is a direct
Q38: When you are refusing a routine request
Q40: In refusing a customer's request for adjustment,
Q41: The direct approach is always best when
Q42: For particularly difficult situations, it is best
Q43: When the bad news appears to be
Q44: A letter rejecting a job applicant should
A)avoid
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