If trying to use the balanced scorecard, what should a manager do for the category "internal business process"?
A) Set and pursue target values for five or six meaningful measures of internal business process.
B) Seek to increase productivity in the "employee promotions" and "employee productivity" fields.
C) Evaluate the relationships between managers and subordinates over a specific period.
D) Have employees take a survey about workflow and score the responses for an overall measure.

Question

Quizplus · Accepted Answer

The balanced scorecard approach involves setting and pursuing target values for key performance indicators across different perspectives, including financial, customer, internal business processes, and learning and growth. For the "internal business process" category, it's important to identify and focus on several meaningful measures that can help improve the efficiency and effectiveness of the organization's operations.

If Trying to Use the Balanced Scorecard, What Should a Manager