Which of the following is not a way to help ensure accurate telephone messages?
A) Always have a pen and paper on hand
B) Verify the callback number
C) Tell the caller the physician will call him or her back
D) Jot down notes as the information is given
E) Verify the spelling of the caller's name

Question

Quizplus · Accepted Answer

Telling the caller the physician will call him or her back does not directly contribute to the accuracy of the telephone message itself. It's more about follow-up rather than ensuring the initial message is accurately recorded. Options A, B, D, and E are all direct methods to ensure the information taken during the call is accurate.

Which of the Following Is Not a Way to Help