Question 1

Investors and top managers who are frequently involved throughout the process of innovation development and often serve a variety of changing and conflicting roles are referred to as ____________________.

Accepted Answer

sponsors

Question 2

Through ____________________,innovators learn about action-outcome relationships;in particular,they learn through successive experimentation which actions reliably produce desired outcomes.

Accepted Answer

testing

Question 3

____ is the process of learning about action-outcome relationships through successive experimentation of actions producing desired outcomes.
A) Discovery
B) Nurturing foresight
C) Improvisation
D) Testing

Accepted Answer

D

Question 4

____ is the tendency for interventions to be delayed,diluted,or defeated by the response of the system to the intervention itself.
A) Regulation resistance
B) Policy resistance
C) Regulation refusal
D) Policy refusal

Accepted Answer

Policy resistance occurs when the actions taken to solve a problem are undermined by the system's response to those actions, often leading to unintended consequences that counteract the intended effects of the policy.

Question 5

____________________ involves the acquisition of knowledge or skills through study,instruction,or experience.

Accepted Answer

The answer of ____________________ involves the acquisition of knowledge or...

Question 6

Innovation efforts within established organizations require a constant flow of internal "____________________" in the form of human resources,managerial support,and budgetary allocation.

Accepted Answer

The answer of Innovation efforts within established organizations require a...

Question 7

Through ____,innovators learn about possible action alternatives,outcome preferences,and contextual factors.
A) guessing
B) actions
C) discovery
D) production

Accepted Answer

Through discovery, innovators learn about possible action alternatives, outcome preferences, and contextual factors. Discovery involves exploring, understanding, and identifying opportunities and challenges, which is essential for innovation.

Question 8

Peter Senge's 1990 book,The Fifth Discipline,described ____________________ as places where "people continually expand their capacity to create the results they truly desire,where new and expansive patterns of thinking are nurtured,where collective aspiration is set free,and where people are continually learning to learn together."

Accepted Answer

The answer of Peter Senge's 1990 book,The Fifth Discipline,described ____________________...

Question 9

____ dynamics are a set of concepts and tools developed at Massachusetts Institute of Technology in the 1950s to help corporate managers improve executive decision making about industrial processes.
A) Structural
B) Systems
C) Organizational
D) Contemporary

Accepted Answer

Systems dynamics is the correct term, as it was developed at MIT in the 1950s specifically to aid in understanding and improving decision making in complex systems, particularly in corporate and industrial settings.

Question 10

____ feedback loops counteract or oppose whatever is happening in a system.
A) Reinforcing
B) Balancing
C) Task-oriented
D) Combative

Accepted Answer

Balancing feedback loops work to counteract or oppose changes in a system, aiming to bring the system back to its equilibrium or desired state.

Question 11

Three common myths or misconceptions about innovation are that (1)innovation is good, (2)there is a formula,and (3)innovation is ____.
A) infinite
B) finite
C) linear
D) circular

Accepted Answer

Innovation is often mistakenly thought to be a linear process, where in reality, it is more complex and iterative, involving cycles of development, feedback, and refinement.

Question 12

When organizations operate at the edge of chaos,new ideas,products,practices,and relationships can spontaneously emerge that are neither predicted nor anticipated by participants or observers.This is known as the phenomenon of ____________________.

Accepted Answer

The answer of When organizations operate at the edge of...

Question 13

____________________ are arrangements of interacting,interdependent parts that produce emergent behavior.

Accepted Answer

The answer of ____________________ are arrangements of interacting,interdependent parts that...

Question 14

Management theories reflect the "____________________" of their time.

Accepted Answer

The answer of Management theories reflect the "____________________" of their...

Question 15

Health care organizations exhibit three characteristics of complex systems: interdependence,nonlinearity,and ____________________.

Accepted Answer

The answer of Health care organizations exhibit three characteristics of...

Question 16

The ____ effect is the tendency to infer specific characteristics of a person or organization from our overall impressions or feelings about that person or organization.
A) abstraction
B) illusory
C) perception
D) halo

Accepted Answer

The halo effect is the cognitive bias that causes one's impression of a person, company, brand, or product in one area to positively influence one's opinion or feelings in other areas.

Question 17

The noun ____________________ refers to an "idea,practice,or object that is perceived as new by an individual or other unit adopting it."

Accepted Answer

The answer of The noun ____________________ refers to an "idea,practice,or...

Question 18

For managers,one the most perplexing features of health care organizations is that they frequently exhibit ____ behavior.
A) counterintuitive
B) predictable
C) variable
D) costly

Accepted Answer

Health care organizations often exhibit counterintuitive behavior due to the complex interplay of various factors such as regulations, patient needs, and the unpredictability of medical outcomes, making management decisions and outcomes not always align with common sense or straightforward logic.

Question 19

____ learning is when problem solvers adjust their behavior and work processes in response to changing events or trends.
A) Adaptive
B) Creative
C) Organizational
D) Generative

Accepted Answer

Adaptive learning refers to the process where individuals or systems adjust their approach to activities, problem-solving, or behavior in response to new information, changes in the environment, or feedback from their actions. This concept is often applied in educational technologies, personal development, and organizational strategies to enhance efficiency and effectiveness in achieving goals.

Question 20

Managers can use "____," as described by Sterman,to help them understand dynamic complexity and gain insight into sources of policy resistance.
A) corporate models
B) corporate simulators
C) management models
D) management simulators

Accepted Answer

Sterman described "management simulators" as tools that managers can use to understand dynamic complexity and gain insight into sources of policy resistance. These simulators allow managers to experiment with different strategies in a risk-free environment, helping them to see the potential outcomes of their decisions and adjust their approaches accordingly.

Quiz 8: Complexity, learning, and Innovation

Investors and top managers who are frequently involved throughout the process of innovation development and often serve a variety of changing and conflicting roles are referred to as ____________________.

Through ____________________,innovators learn about action-outcome relationships;in particular,they learn through successive experimentation which actions reliably produce desired outcomes.

____ is the process of learning about action-outcome relationships through successive experimentation of actions producing desired outcomes.

____ is the tendency for interventions to be delayed,diluted,or defeated by the response of the system to the intervention itself.

____________________ involves the acquisition of knowledge or skills through study,instruction,or experience.

Innovation efforts within established organizations require a constant flow of internal "____________________" in the form of human resources,managerial support,and budgetary allocation.

Through ____,innovators learn about possible action alternatives,outcome preferences,and contextual factors.

____ dynamics are a set of concepts and tools developed at Massachusetts Institute of Technology in the 1950s to help corporate managers improve executive decision making about industrial processes.

____ feedback loops counteract or oppose whatever is happening in a system.

Three common myths or misconceptions about innovation are that (1) innovation is good, (2) there is a formula,and (3) innovation is ____.

When organizations operate at the edge of chaos,new ideas,products,practices,and relationships can spontaneously emerge that are neither predicted nor anticipated by participants or observers.This is known as the phenomenon of ____________________.

____________________ are arrangements of interacting,interdependent parts that produce emergent behavior.

Management theories reflect the "____________________" of their time.

Health care organizations exhibit three characteristics of complex systems: interdependence,nonlinearity,and ____________________.

The ____ effect is the tendency to infer specific characteristics of a person or organization from our overall impressions or feelings about that person or organization.

The noun ____________________ refers to an "idea,practice,or object that is perceived as new by an individual or other unit adopting it."

For managers,one the most perplexing features of health care organizations is that they frequently exhibit ____ behavior.

____ learning is when problem solvers adjust their behavior and work processes in response to changing events or trends.

Managers can use "____," as described by Sterman,to help them understand dynamic complexity and gain insight into sources of policy resistance.