Question 1

INSTRUCTIONS for questions 109-113: Match each statement below with the appropriate face-honoring behaviors.
-"I'd love to know what you think about this idea.I'll be considering input through Friday."
A)empathy
B)provisionalism
C)equality
D)problem-orientation
E)description

Accepted Answer

Provisionalism involves being open to others' ideas and considering their input, as indicated by the willingness to consider feedback until a specified date.

Question 2

INSTRUCTIONS for questions 114-119: Match the type of disconfirming response with its behavioral description.
-"I wish you wouldn't be such a slob."
A)impervious
B)tangential
C)personalized complaining
D)impersonal
E)irrelevant

Accepted Answer

The response is personalized complaining because it attacks the person rather than addressing the behavior.

Question 3

INSTRUCTIONS for questions 114-119: Match the type of disconfirming response with its behavioral description.
-Vince says, "I'm so tired," and you reply, "Boy, everybody's got problems today."
A)impervious
B)tangential
C)personalized complaining
D)impersonal
E)irrelevant

Accepted Answer

The response "Boy, everybody's got problems today" is impersonal because it shifts the focus away from Vince's personal experience and generalizes the issue, making it about everyone rather than addressing Vince's specific situation.

Question 4

INSTRUCTIONS for questions 120-138: Match the following statements with the appropriate part of the assertive message format.
-"Whenever we fight, both of us usually wind up regretting it."
A)feeling
B)behavior
C)interpretation
D)consequence
E)intention

Accepted Answer

The statement "Whenever we fight, both of us usually wind up regretting it" describes the consequence of the behavior, which is the regret felt after fighting.

Question 5

INSTRUCTIONS for questions 104-108: Match each statement below with the appropriate defense-arousing behaviors.
-"You're a slob!"
A)evaluation
B)control
C)neutrality
D)superiority
E)certainty

Accepted Answer

The statement "You're a slob!" can be seen as an evaluation of someone's personal cleanliness habits. Defense-arousing behaviors associated with evaluation include denial, counterattack, and justification.

Question 6

INSTRUCTIONS for questions 109-113: Match each statement below with the appropriate face-honoring behaviors.
-"Sure, I'll be glad to show you how this program works, and I know you'll get the hang of it soon!"
A)empathy
B)provisionalism
C)equality
D)problem-orientation
E)description

Accepted Answer

The statement reflects equality as it acknowledges the other person's ability to learn and understand, suggesting a sense of mutual respect and equal capability.

Question 7

INSTRUCTIONS for questions 114-119: Match the type of disconfirming response with its behavioral description.
-You see Denise smile at you, but you walk past without smiling back.
A)impervious
B)tangential
C)personalized complaining
D)impersonal
E)irrelevant

Accepted Answer

An impervious response involves ignoring or failing to acknowledge the other person's communication. In this scenario, walking past Denise without smiling back is an example of an impervious response.

Question 8

INSTRUCTIONS for questions 114-119: Match the type of disconfirming response with its behavioral description.
-Omar asks how your roommate is feeling; you tell him about your own health.
A)impervious
B)tangential
C)personalized complaining
D)impersonal
E)irrelevant

Accepted Answer

The response is tangential because it does not address the question asked and instead talks about the speaker's own health.

Question 9

INSTRUCTIONS for questions 109-113: Match each statement below with the appropriate face-honoring behaviors.
-"We should work together on this.I'll bet we can figure out an idea that will benefit both of us."
A)empathy
B)provisionalism
C)equality
D)problem-orientation
E)description

Accepted Answer

The statement shows a problem-solving attitude, trying to find a mutually beneficial solution, which represents problem-orientation.

Question 10

When Abdul suggests to Kimya that there might be another way to approach handling a problem instead of enforcing his way of handling it, he is being __________ rather than __________.
A)spontaneous, strategic
B)provisional, certain
C)equal, superior
D)empathetic, neutral
E)descriptive, evaluative

Accepted Answer

Abdul is being provisional rather than certain, as he is open to alternative approaches rather than insisting on his own method.

Question 11

INSTRUCTIONS for questions 109-113: Match each statement below with the appropriate face-honoring behaviors.
-"When you leave your shoes by the door, I get frustrated because I trip over them."
A)empathy
B)provisionalism
C)equality
D)problem-orientation
E)description

Accepted Answer

The statement is simply describing the behavior that is causing frustration. It is not showing empathy, suggesting a solution, highlighting equality, or indicating a problem-orientation.

Question 12

INSTRUCTIONS for questions 104-108: Match each statement below with the appropriate defense-arousing behaviors.
-"How many times do you think I'll have to explain this to you?!"
A)evaluation
B)control
C)neutrality
D)superiority
E)certainty

Accepted Answer

The statement "How many times do you think I'll have to explain this to you?!" implies a sense of superiority, as it suggests that the speaker feels they are above the listener in understanding or capability.

Question 13

Kathie likes her new boss, Kay, better than her old boss because Kay is more likely to admit when she's wrong and point out that she makes mistakes like every other human being.Kathie probably experiences a more supportive work climate because Kay's behavior is more __________ rather than __________.
A)spontaneous, strategic
B)provisional, certain
C)equal, superior
D)empathetic, neutral
E)problem-oriented, controlling

Accepted Answer

The answer of Kathie likes her new boss, Kay, better...

Question 14

INSTRUCTIONS for questions 114-119: Match the type of disconfirming response with its behavioral description.
-Josh gets upset because Cassandra did not text him back.
A)impervious
B)tangential
C)personalized complaining
D)impersonal
E)irrelevant

Accepted Answer

An impervious response is when someone fails to acknowledge another person's communication, which is what happens when Cassandra does not text Josh back.

Question 15

INSTRUCTIONS for questions 104-108: Match each statement below with the appropriate defense-arousing behaviors.
-"I don't really need your input.I've already made my decision."
A)evaluation
B)control
C)neutrality
D)superiority
E)certainty

Accepted Answer

The statement reflects certainty as it dismisses the need for input and indicates a fixed decision, showing a lack of openness to other perspectives.

Question 16

When Libby tells her husband, "I'd really like to go out to dinner more often," instead of saying, "Our best friends go out to dinner every week," she is being __________ rather than __________.
A)spontaneous, strategic
B)provisional, certain
C)equal, superior
D)empathetic, neutral
E)problem-oriented, controlling

Accepted Answer

Libby is expressing her own desire to go out to dinner more often, rather than comparing her situation to their friends or trying to control the situation. This shows she is being spontaneous and strategic in her communication approach.

Question 17

INSTRUCTIONS for questions 109-113: Match each statement below with the appropriate face-honoring behaviors.
-"I can completely understand why you are so upset about this."
A)empathy
B)provisionalism
C)equality
D)problem-orientation
E)description

Accepted Answer

This statement displays empathy, which is the ability to understand and share the feelings of another person.

Question 18

INSTRUCTIONS for questions 104-108: Match each statement below with the appropriate defense-arousing behaviors.
-"That's the way of the world.Get used to it."
A)evaluation
B)control
C)neutrality
D)superiority
E)certainty

Accepted Answer

The statement "That's the way of the world. Get used to it." suggests acceptance and neutrality towards the situation.

Question 19

INSTRUCTIONS for questions 114-119: Match the type of disconfirming response with its behavioral description.
-Alex says, "Let's decide what we're doing this weekend after I get paid tomorrow," and you reply, " I'm really excited about getting an A on my test."
A)impervious
B)tangential
C)personalized complaining
D)impersonal
E)irrelevant

Accepted Answer

The response given is unrelated to the initial statement, making it an irrelevant response.

Question 20

INSTRUCTIONS for questions 104-108: Match each statement below with the appropriate defense-arousing behaviors.
-"It's my way or the highway!"
A)evaluation
B)control
C)neutrality
D)superiority
E)certainty

Accepted Answer

The statement "It's my way or the highway!" is an expression of the need for control, which is a defense-arousing behavior.

Quiz 10: Improving Communication Climates

INSTRUCTIONS for questions 109-113: Match each statement below with the appropriate face-honoring behaviors. -"I'd love to know what you think about this idea.I'll be considering input through Friday."

INSTRUCTIONS for questions 114-119: Match the type of disconfirming response with its behavioral description. -"I wish you wouldn't be such a slob."

INSTRUCTIONS for questions 114-119: Match the type of disconfirming response with its behavioral description. -Vince says, "I'm so tired," and you reply, "Boy, everybody's got problems today."

INSTRUCTIONS for questions 120-138: Match the following statements with the appropriate part of the assertive message format. -"Whenever we fight, both of us usually wind up regretting it."

INSTRUCTIONS for questions 104-108: Match each statement below with the appropriate defense-arousing behaviors. -"You're a slob!"

INSTRUCTIONS for questions 109-113: Match each statement below with the appropriate face-honoring behaviors. -"Sure, I'll be glad to show you how this program works, and I know you'll get the hang of it soon!"

INSTRUCTIONS for questions 114-119: Match the type of disconfirming response with its behavioral description. -You see Denise smile at you, but you walk past without smiling back.

INSTRUCTIONS for questions 114-119: Match the type of disconfirming response with its behavioral description. -Omar asks how your roommate is feeling; you tell him about your own health.

INSTRUCTIONS for questions 109-113: Match each statement below with the appropriate face-honoring behaviors. -"We should work together on this.I'll bet we can figure out an idea that will benefit both of us."

When Abdul suggests to Kimya that there might be another way to approach handling a problem instead of enforcing his way of handling it, he is being rather than .

INSTRUCTIONS for questions 109-113: Match each statement below with the appropriate face-honoring behaviors. -"When you leave your shoes by the door, I get frustrated because I trip over them."

INSTRUCTIONS for questions 104-108: Match each statement below with the appropriate defense-arousing behaviors. -"How many times do you think I'll have to explain this to you?!"

Kathie likes her new boss, Kay, better than her old boss because Kay is more likely to admit when she's wrong and point out that she makes mistakes like every other human being.Kathie probably experiences a more supportive work climate because Kay's behavior is more rather than .

INSTRUCTIONS for questions 114-119: Match the type of disconfirming response with its behavioral description. -Josh gets upset because Cassandra did not text him back.

INSTRUCTIONS for questions 104-108: Match each statement below with the appropriate defense-arousing behaviors. -"I don't really need your input.I've already made my decision."

When Libby tells her husband, "I'd really like to go out to dinner more often," instead of saying, "Our best friends go out to dinner every week," she is being rather than .

INSTRUCTIONS for questions 109-113: Match each statement below with the appropriate face-honoring behaviors. -"I can completely understand why you are so upset about this."

INSTRUCTIONS for questions 104-108: Match each statement below with the appropriate defense-arousing behaviors. -"That's the way of the world.Get used to it."

INSTRUCTIONS for questions 114-119: Match the type of disconfirming response with its behavioral description. -Alex says, "Let's decide what we're doing this weekend after I get paid tomorrow," and you reply, " I'm really excited about getting an A on my test."

INSTRUCTIONS for questions 104-108: Match each statement below with the appropriate defense-arousing behaviors. -"It's my way or the highway!"