An organization has begun using critical incidents as part of the evaluation process. The supervisor is meeting with a manager to review the manager's use of critical incidents since training last week. Which finding would concern the supervisor? Note: Credit will be given only if all correct choices and no incorrect choices are selected. Select all that apply.
A) Each nurse has one critical incident recorded and it is positive.
B) The manager is writing these notes in a handheld electronic device.
C) The manager's notes are all written at the same time on the same day.
D) There is no indication that the critical incidents recorded have been shared with staff.
E) One note states, "This nurse has an abrasive personality."

Question

Quizplus · Accepted Answer

1. The manager may be taking the advice of starting the process by writing and reviewing a positive critical incident with each nurse.
2. Each manager will develop his or her own style of recording notes that works best for the individual.
3. It is best that the note be recorded at the time of the occurrence.
4. The reason for critical incident recording is to improve practice. If the note is not shared with the employee, this improvement is less likely to occur.
5. Notes should focus specifically on what occurred, not on personal traits.

An Organization Has Begun Using Critical Incidents as Part of the Evaluation