The supervisor is teaching managers about the use of critical incidents as part of the evaluation process. What information should the supervisor share? Note: Credit will be given only if all correct choices and no incorrect choices are selected. Select all that apply.
A) "Our primary focus for using these notes is to find out who is doing a poor job."
B) "Using these notes will help you identify little problems before they become big problems."
C) "You can expect some negative reactions from staff."
D) "It is okay to tell your staff that you cannot remember all the details of each encounter for evaluation and the notes will help."
E) "Having these notes will help you feel more confident in your evaluation of staff."

Question

Quizplus · Accepted Answer

1. The focus is on improving accuracy of the performance review.
2. Using notes forces the manager to deal with problems when they begin rather than after they have caused additional issues to arise.
3. When note taking is introduced, people tend to be suspicious and to react negatively.
4. Managers should be encouraged to be honest with staff about the note-taking strategy.
5. Having performance notes written across the evaluation period will help the manager have greater confidence in the evaluation process.

The Supervisor Is Teaching Managers About the Use of Critical