A nurse manager has been working with a disgruntled employee for several weeks. Today the employee comes to the manager's office with yet another complaint about a new hospital policy. The manager says, "I am sick of your complaining. Leave me alone so I can get some work done." What should the manager do now?
A) Firmly shut the office door.
B) Tell the employee to go to human resources with complaints about the policy change.
C) Apologize to the employee for being unprofessional and ask what the issue with the policy is.
D) Tell the employee to go back to work.

Question

Quizplus · Accepted Answer

1. The manager has made a tactical error and should not just shut the door.
2. There is no reason to send the employee to HR.
3. The manager must remain professional at all times. In this case, when the manager was not professional, an apology is in order.
4. The manager has made a tactical error and should not send this employee back to work.

A Nurse Manager Has Been Working with a Disgruntled Employee