A risk manager generally uses root-cause analysis to investigate incidents. What are the likely outcomes of this action? Note: Credit will be given only if all correct choices and no incorrect choices are selected. Select all that apply.
A) There is disagreement over the cause of the incident.
B) There are insufficient resources to make needed changes to prevent similar incidents.
C) The system or process causing the incident is identified and corrected.
D) Improvements to the system are widespread.
E) Sufficient evidence is acquired so that management is comfortable in making needed changes.

Question

Quizplus · Accepted Answer

1. Professional disagreements often occur as root-cause analysis is being conducted.
2. Often the root-cause analysis takes up so much time and so many resources that no changes are ever made.
3. Root-cause analysis generally looks for the "sharp end" or the person who made the error, rather than looking for the system or process that allowed the error to occur.
4. Root-cause analysis generally does not result in widespread system improvement.
5. Root-cause analysis takes time and resources. Generally there is little management support for changes due to the length of time from the incident.

A Risk Manager Generally Uses Root-Cause Analysis to Investigate Incidents