Question 1

How should supervisors handle difficult employees?

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Question 2

Define personality. Name four primary determinants of personality.

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Question 3

Explain how Maslow's lower and higher level needs are related to Herzberg's hygiene factors and true motivators. Give examples.

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Question 4

Under what circumstances might Theory X techniques be used effectively?

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Question 5

Well-designed jobs lead to increased motivation, higher-quality performance, and higher satisfaction among employees. What three psychological states must employees experience for these outcomes to occur?

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Question 6

Describe the five core job dimensions.

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Question 7

What are physiological needs and how important are they?

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Question 8

Bettina's supervisor has assigned her an extremely challenging task and has given Bettina more personal authority in how to perform the task. This is an example of:
A) Job rotation.
B) Job enlargement.
C) Job enrichment.
D) Job security.

Accepted Answer

Job enrichment involves increasing the level of responsibility, autonomy, and authority given to an employee in order to make their job more challenging and satisfying. This is exactly what is happening to Bettina in this scenario - her supervisor is giving her greater personal authority in performing a challenging task. Job rotation involves rotating employees through different roles, job enlargement involves adding more tasks to an existing job, and job security pertains to an employee's level of job stability.

Question 9

What is the difference between hygiene and motivation factors?

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Question 10

Which of the following is NOT an example of participatory management in action?
A) Emmanuel solicits suggestions from his staff on the best way to meet an important deadline.
B) Terri assigns several employees to a self-directed work team.
C) Martha gives her employee, Fred, a $50 bonus for a job well done.
D) Flagston Industries institutes a quality circle program for employees.

Accepted Answer

Giving an employee a bonus for a job well done is not an example of participatory management, as it does not involve employees in decision-making or process improvement. The other options all involve some level of employee input and involvement in decision-making or problem-solving.

Quiz 4: Motivational Principles As Applied to Supervision