Question 1

What is characteristic of the behaviour of effective communicators?
A) They have a wide range of behaviours from which to choose.
B) They exhibit behaviours that are predictable by their partners.
C) They exhibit unique behaviours more often than less effective communicators.
D) They have a consistent set of a few best communication behaviours they can draw upon as needed.

Accepted Answer

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Question 2

Jane,your best friend,seems angry with you.At first you wonder if you have done something to upset her.Then you think about how stressed she has been with work,and then you consider that perhaps she isn't angry at all,perhaps you have been overly sensitive.What are you displaying?
A) empathy
B) self-monitoring
C) cognitive complexity
D) commitment

Accepted Answer

Cognitive complexity involves considering multiple perspectives and recognizing that there may be various reasons for someone's behavior. In this scenario, the individual is displaying cognitive complexity by considering different explanations for their friend's behavior.

Question 3

Kim is volunteering as a nurse for three months in an African country.What mindful strategy she should use to be more effective in her intercultural communication?
A) active engagement
B) ambiguity
C) direct communication
D) passive observation

Accepted Answer

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Question 4

What is a person doing when he/she pays attention to his/her behaviour in relationships?
A) controlling
B) integrating
C) self-monitoring
D) ego-centric behaviour

Accepted Answer

When a person pays attention to his/her behaviour in relationships, it is referred to as self-monitoring. Self-monitoring is the ability to observe and adjust our behavior in order to fit different social situations. It is not about controlling others or being ego-centric, but rather integrating oneself effectively into social situations.

Question 5

Why does social media enhance interpersonal communication?
A) The messages are leaner, allowing people who are busy to communicate effectively.
B) Technology is becoming more affordable, providing more people with access.
C) Social media eliminates the distractions of nonverbal responses.
D) The asynchronous nature of email allows people to communicate across widespread time zones.

Accepted Answer

The answer of Why does social media enhance interpersonal communication?
A)...

Question 6

Why are integrated communicators able to express themselves in skillful ways with little effort?
A) They have had more experience.
B) their communication is a self-conscious act.
C) Effective behaviour has become an unconscious habit.
D) The skills they use are basic elements of interpersonal communication.

Accepted Answer

Integrated communicators have developed effective communication as an unconscious habit, making it easier for them to express themselves skillfully without much effort. This is a result of consistent practice and repetition of effective communication behaviors over time.

Question 7

According to research,how do competent communicators achieve effectiveness?
A) They give lots of feedback.
B) They adjust their behaviours to the person and situation.
C) They use an appropriate balance of seriousness and humour.
D) They consistently use the same types of behaviour in a wide variety of situations.

Accepted Answer

Competent communicators achieve effectiveness by adjusting their behaviours to the person and situation. This means they are able to adapt their communication style to fit the needs and preferences of their audience, as well as the context in which they are communicating. This flexibility allows them to communicate more effectively and build stronger relationships with others. While feedback, balance of seriousness and humour, and consistency can all be important elements of effective communication, the ability to adapt to different situations and audiences is the most important factor.

Question 8

What is a characteristic of integrated communicators?
A) a greater degree of sociability
B) a conscious focus on communicating effectively
C) exposure to a wide range of communication styles
D) communicating competently without constant self-monitoring

Accepted Answer

The answer of What is a characteristic of integrated communicators?
A)...

Question 9

You want to let a close friend know how much she/he means to you in a way that is sincere and doesn't embarrass either of you.Using the characteristics of communication competence,what is the best approach to achieve your goal?
A) Follow the methods that you saw another friend use successfully.
B) Avoid sending any message until you are sure it will be well received.
C) Follow the methods you used successfully with others in the past as closely as possible.
D) Consider a variety of alternatives, choosing the one that you think will be most successful.

Accepted Answer

The best approach is to consider a variety of alternatives and choose the one that you think will be most successful. This demonstrates the characteristic of adaptability by being flexible and adjusting to the specific situation and individual. It also shows the characteristic of self-awareness by considering your own communication style and the potential impact on the other person. This approach allows for the message to be sincere and genuine while minimizing potential embarrassment for both parties.

Question 10

Marcus believes that he has a great sense of humour.He makes offensive jokes at work regularly; he is unaware that many of his colleagues are uncomfortable with his jokes.What is Marcus demonstrating?
A) high cognitive complexity
B) high self-monitoring
C) low self-monitoring
D) low empathy

Accepted Answer

Marcus is demonstrating low self-monitoring as he is unaware of how his behaviour is affecting his colleagues and is not adjusting his behaviour accordingly. Additionally, his offensive jokes suggest low empathy as he is not considering how his colleagues feel about the jokes.

Question 11

According to research,which statement best describes social media communication?
A) It enhances both the quantity and quality of interpersonal communication.
B) It diminishes both the quantity and quality of interpersonal communication.
C) It enhances the quantity but decreases the quality of interpersonal communication.
D) It enhances the quality but decreases the quantity of interpersonal communication.

Accepted Answer

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Question 12

What sequence of stages would you expect to move through when learning a new communication behaviour?
A) awareness, awkward, skillfulness, integration
B) awkward, integration, skillfulness, awareness
C) awareness, initiation, skillfulness, competence
D) initiation, skillfulness, competence, awareness

Accepted Answer

The correct sequence when learning a new communication behavior typically starts with awareness of the behavior, followed by an awkward phase as you begin to practice it. As you continue, you develop skillfulness, and finally, the behavior becomes integrated into your communication repertoire.

Question 13

Carter was recently promoted to a supervisor position at the counselling centre he has worked at for the past 10 years.He now supervisors his former colleagues and he has found that both his communication with his former colleagues and their communication with him has changed.Which communication characteristic does this demonstrate?
A) Communication competence is situational.
B) Communication competence can be learned.
C) Communication competence is relational.
D) There is no ideal way to communicate.

Accepted Answer

This situation demonstrates the communication characteristic that communication competence is relational, meaning that how well we communicate with others is dependent on our relationship with them. Carter's promotion has changed the dynamic of his relationships with his former colleagues, altering the way they communicate with each other.

Question 14

Steve has taken a job as a police officer in remote northern town close to a First Nations community.He is surprised that many of the First Nations people he talks to do not make eye contact with him.He recognizes that this is a cultural difference and he decides that in order to be more effective at his job he needs to learn more about the people he will be working with.What is this an example of?
A) open mindedness
B) tolerance for ambiguity
C) motivation
D) empathy

Accepted Answer

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Question 15

Why did Steve Jobs,co-founder of Apple,suggest that personal computers be renamed "interpersonal computers"?
A) Some users have exchanged interpersonal relationships for computer use.
B) Computers have advanced to the point that they function as a companion or friend to some users.
C) Using social media forces us to be more precise in our interpersonal messages.
D) Social media can enhance the quantity and quality of interpersonal relationships.

Accepted Answer

Steve Jobs suggested the term "interpersonal computers" because he believed that computers, through social media and other means, could enhance the quantity and quality of interpersonal relationships by connecting people in new and meaningful ways.

Question 16

As it relates to social media,what does the term "leaner messages" mean?
A) Mediated messages lack nonverbal cues.
B) Mediated messages tend to use a simple vocabulary.
C) Mediated messages are generally much briefer than face-to-face messages.
D) Mediated messages tend to be more superficial and lacking in detail than face-to-face messages.

Accepted Answer

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Question 17

Which term can be described as the ability to construct a variety of different frameworks for viewing an issue?
A) cognitive complexity
B) communication competence
C) metacommunicating
D) perceptual pluralism

Accepted Answer

Cognitive complexity refers to the ability to construct a variety of different frameworks for viewing an issue. It involves understanding multiple perspectives and being able to consider various factors that may influence a situation.

Question 18

Why is tolerance for ambiguity an important quality for intercultural competence?
A) Without it one is closed-minded.
B) There is more than one right way to do things.
C) Many messages in other cultures are equivocal.
D) We need to be open-minded to the ways of others.

Accepted Answer

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Question 19

There are three factors that influence a person's decisions about what communication skills to use in a particular situation in order to be effective.What are these factors?
A) empathy, knowledge of the other person, and situation
B) communication context, the goal, and knowledge of the other person
C) communication context, the other person's mood, and self- monitoring.
D) empathy, the goal, and cognitive complexity

Accepted Answer

The three factors that influence a person's decisions about what communication skills to use in a particular situation in order to be effective are communication context, the goal, and knowledge of the other person. Communication context refers to the setting in which communication is taking place, including the physical environment, social norms, and cultural expectations. The goal refers to what the speaker wants to achieve through communication, such as informing, persuading, or entertaining the listener. Knowledge of the other person refers to the speaker's understanding of the listener's perspective, beliefs, values, and emotions, which can help the speaker tailor their communication to be more effective.

Question 20

According to the text,what is a challenge when using social media?
A) distraction
B) leaner messages
C) technological difficulties
D) deficient self-disclosure

Accepted Answer

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Quiz 1: A First Look at Interpersonal Communications

What is characteristic of the behaviour of effective communicators?

Jane,your best friend,seems angry with you.At first you wonder if you have done something to upset her.Then you think about how stressed she has been with work,and then you consider that perhaps she isn't angry at all,perhaps you have been overly sensitive.What are you displaying?

Kim is volunteering as a nurse for three months in an African country.What mindful strategy she should use to be more effective in her intercultural communication?

What is a person doing when he/she pays attention to his/her behaviour in relationships?

Why does social media enhance interpersonal communication?

Why are integrated communicators able to express themselves in skillful ways with little effort?

According to research,how do competent communicators achieve effectiveness?

What is a characteristic of integrated communicators?

You want to let a close friend know how much she/he means to you in a way that is sincere and doesn't embarrass either of you.Using the characteristics of communication competence,what is the best approach to achieve your goal?

Marcus believes that he has a great sense of humour.He makes offensive jokes at work regularly; he is unaware that many of his colleagues are uncomfortable with his jokes.What is Marcus demonstrating?

According to research,which statement best describes social media communication?

What sequence of stages would you expect to move through when learning a new communication behaviour?

Why did Steve Jobs,co-founder of Apple,suggest that personal computers be renamed "interpersonal computers"?

As it relates to social media,what does the term "leaner messages" mean?

Which term can be described as the ability to construct a variety of different frameworks for viewing an issue?

Why is tolerance for ambiguity an important quality for intercultural competence?

There are three factors that influence a person's decisions about what communication skills to use in a particular situation in order to be effective.What are these factors?

According to the text,what is a challenge when using social media?