With which service recovery strategy is the reliability dimension of service quality most closely associated?
A) Make the service fail safe
B) Learn from lost customers
C) Treat customers fairly
D) Encourage and track complaints
E) Respond quickly

Question

Quizplus · Accepted Answer

The reliability dimension of service quality is closely associated with making the service fail safe, which is a service recovery strategy aimed at preventing or reducing the likelihood of service failures or errors. This can improve customer confidence in the service's dependability and consistency.

With Which Service Recovery Strategy Is the Reliability Dimension of Service