A common customer perception that offshore call centers provided lower-quality service has led to:
A)companies moving their call centers back to their home countries
B)increased demand for these offshore call centers
C)higher costs for the companies using these call centers
D)new job duties for call center employees
E)a "push" model of customer service

Question

Quizplus · Accepted Answer

The perception that offshore call centers provide lower-quality service has led companies to move their call centers back to their home countries in order to improve customer satisfaction and avoid negative publicity.

A Common Customer Perception That Offshore Call Centers Provided Lower-Quality