An importance/performance matrix is used to:
A) Translate customer expectations into behaviors and actions for each service
B) Track measures against standards
C) Select behaviors and actions for standards
D) Establish measures and target levels for standards
E) Identify existing or desired service encounter sequences

Question

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The Answer of An importance/performance matrix is used to:
A) Translate customer expectations into behaviors and actions for each service
B) Track measures against standards
C) Select behaviors and actions for standards
D) Establish measures and target levels for standards
E) Identify existing or desired service encounter sequences

An Importance/performance Matrix Is Used To