The final step in the process for developing customer-defined standards is to:
A) Provide feedback about performance to employees
B) Periodically update target levels and measures
C) Track measures against standards
D) Provide feedback about performance to customers
E) Establish measures and target levels

Question

Quizplus · Accepted Answer

The final step in the process for developing customer-defined standards is to periodically update target levels and measures. This reinforces the idea of continuous improvement and ensures that the standards set are still relevant and meaningful to customers. While providing feedback to employees, tracking measures against standards, and providing feedback to customers are all important steps in the process, they are not the final step. Establishing measures and target levels is also an important step, but it is just the beginning of the process, not the final step.

The Final Step in the Process for Developing Customer-Defined Standards