Which of the following is key to successfully managing communication efforts during a crisis?
A) Use whistle-blowers to share the news
B) An active social media site
C) An online crisis management plan
D) Time to evaluate the negative message
E) Monitoring the conversation
Correct Answer:
Verified
Q85: If a customer makes an unreasonable claim
Q86: The challenge of _ is a direct
Q87: A crisis management plan should
A)define operational procedures
Q88: Which of the following will help when
Q89: When responding to rumors and countering negative
Q91: When a crisis occurs,corporate communicators should
A)deflect blame
Q92: Whether or not you should apologize when
Q93: Which of the following is considered to
Q94: When you deliver bad news about business
Q95: Your communication goals do NOT include _
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents