The dimension of service quality called __________ is the appearance of physical facilities,equipment,personnel,and communication materials.
A)assurance
B)reliability
C)responsiveness
D)empathy
E)tangibility (tangibles)

Question

Quizplus · Accepted Answer

Tangibility (or tangibles) refers to the appearance of physical facilities, equipment, personnel, and communication materials. This includes factors such as cleanliness, modernity, and attractiveness, which can all influence a customer's perception of overall service quality.

The Dimension of Service Quality Called __________ Is the Appearance