Josh is looking for a new smartphone provider because he has grown tired on the many dropped calls,particularly near his school.In terms of the service quality dimensions,Josh is unhappy with which dimension of this service?
A)assurance
B)tangibility
C)responsiveness
D)reliability
E)empathy

Question

Quizplus · Accepted Answer

Josh is specifically mentioning dropped calls, which refers to the reliability dimension of the service quality. The other dimensions are not directly related to issues of dropped calls.

Josh Is Looking for a New Smartphone Provider Because He