M: Organizational Behavior 2nd Edition by Steven McShane, Mary Von Glinow

Exercise 69

According to the Four-D Model, appreciative inquiry begins by:
A) determining the cause of the problem.
B) identifying the positive elements of an organization or work unit that is performing well.
C) determining whether there is a problem that needs to be fixed.
D) involving employees in the process of refreezing.
E) creating a common image among participants of what should be in their own organization.