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Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons
Edition 7ISBN: 9780071289276Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons
Edition 7ISBN: 9780071289276 Exercise 16
3. How would you resolve the difficulties that study teams have experienced when applying SSM ?
Explanation
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Seven-step method (SSM) uses a structed ...
Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons
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