Service Management 7th James A Fitzsimmons, James A Fitzsimmons, Mona J Fitzsimmons

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Service Management

Edition 7

Author(s): James Fitzsimmons, Mona Fitzsimmons

ISBN: 9780071289276

Publisher: Mcgraw hill

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Service Management 7th James A Fitzsimmons, James A Fitzsimmons, Mona J Fitzsimmons

Chapter 1: The Role of Services in an Economy
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Chapter 2: The Nature of Services
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Chapter 3: Service Strategy
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Chapter 4: New Service Development
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Chapter 5: Technology in Services
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Chapter 6: Service Quality
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Chapter 7: Supporting Facility and Process Flows
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Chapter 8: Process Improvement
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Service Management