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Management Fundamentals 7th Edition by Robert N. Lussier
Edition 7ISBN: 1506303277Management Fundamentals 7th Edition by Robert N. Lussier
Edition 7ISBN: 1506303277Objective
To develop the skill of giving praise to motivate people to higher levels of performance.
Skills
The primary skills developed through this exercise are:
1. Management skill – leadership (motivating others)
2. AACSB competency –communication abilities
3. Management function – leading
Think of a job situation in which you did something well, deserving of praise and recognition. For example, you may have saved the company some money, you may have turned a dissatisfied customer into a happy one, and so on. Imagine yourself in a management position, and write out the praise you would give to an employee for doing what you did.
Briefly describe the situation:
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Step 1. Tell the employee exactly what was done correctly.
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Step 2. Tell the employee why the behavior is important.
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Step 3. Stop for a moment of silence. (Count to 5 silently.)
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Step 4. Encourage repeat performance.
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Apply It
What did I learn from this experience? How will I use this knowledge in the future?
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Your instructor may ask you to do this Skill Builder in class in a group. If so, the instructor will provide you with any necessary information or additional instructions.
Verified
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Description of the situation:
In a Market Research Company ABC, the company’s main operations are preparing reports and act as consultants to organizations by proving insight on the information technology and telecommunications environment. Associate Consultants are the people who do the research work and the engagement manager monitors all the consultants. Each consultant works on individual or multiple projects.
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Why don’t you like this exercise?
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