Fundamentals of Cost Accounting 3rd Edition by William N. Lanen, Shannon W. Anderson, Michael Maher

Exercise 24

Benchmarks

Match each of the following specific measurements with its benchmark category.

a. Material quality	1. Employee performance
b. Customer returns	2. Product performance
c. Training hours completed	3. Supplier performance
d. Errors reported	4. Support performance

Step 1 of 6

Business strategy

It is an approach used by a company for deploying its resources, assets and capabilities to provide maximum returns to its investors and meeting customer expectations. It is component of high-level strategy plan and defines value preposition.

Benchmarking