M: Business 3rd Edition by O. C. Ferrell, Geoffrey Hirt, Linda Ferrell

Exercise 98

What did Quest Star do, structurally, to help it become more competitive with Japanese firms?

A. It increased the number of management layers

B. It flattened its layers of management

C. It reduced the emphasis on teams in the organization

D. It decided that its employees could not be trusted to make decisions

E. It did nothing