The ________ stage of the conflict process is important because it's where conflict issues tend to be defined.
A) potential opposition
B) cognition and personalization
E) reaction and transference
Stage II of the conflict process deals with the conflict being ________.
A) perceived and felt
B) apparent and experienced
C) expressed and resolved
________ is the third stage in the conflict process and it intervenes between people's perceptions and their overt behavior.
A) Potential for opposition
E) Behavioral manifestation
The conflict-handling techniques are characterized by two dimensions, cooperativeness and assertiveness. Cooperativeness indicates the degree to which ________.
A) one party attempts to satisfy his or her own concerns
B) one party attempts to suppress the conflict
C) the parties attempt to find a win-win solution
D) one party attempts to satisfy the other party's concerns
E) the parties are willing to involve a third party in conflict resolution