[Solved] Julie Smiles and Is Polite to a Customer at Her

Question 37
Multiple Choice

Julie smiles and is polite to a customer at her checkout, even though she really deeply dislikes this customer. What is the term used to explain the disparity between the emotion Julie displays and the emotions she is actually experiencing?

A) negative affect
B) emotional dissonance
C) affect intensity
D) positive affect
E) positivity offset

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