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When You Need to Maintain a Close Working Relationship with Someone

Question 11
Multiple Choice

When you need to maintain a close working relationship with someone to whom you are sending a negative message,you should generally A)assume they will handle the news professionally. B)analyze the situation carefully. C)have someone else deliver the message. D)combine the direct and indirect approaches. E)delay the message as long as possible.

Related questions
Q 12
Using the direct approach for negative messages A)makes a shorter message possible. B)is rude and unprofessional. C)is always preferable when communicating internally. D)means you end with a statement of your main idea. E)requires more time for your audience to understand.
Q 13
Which of the following is not a goal when communicating negative information? A)to convey the bad news B)to gain acceptance for the bad news C)to minimize damage to goodwill as much as possible D)to maintain a good image for the organization E)to reduce or eliminate the need for future correspondence on the matter
Q 14
To avoid awkward situations,it is best to deliver bad news for employees in writing whenever possible.
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