Business Communication Developing Leaders for a Networked World Study Set 2
Quiz 7: E-Mail and Other Traditional Tools for Business Communication
In the Workplace, Email Communication Is Typically Considered Fairly Casual
In the workplace, email communication is typically considered fairly casual because it is less permanent than print communication.
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Even colleagues who know each other well often misinterpret humor and sarcasm in digital communications.
Terri sends out an email that simply lists tasks and assigns deadlines. She is correct in assuming that this email will not convey any emotion.
The neutrality effect means that recipients are more likely to perceive messages that are intended as neutral as negative.
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