Business Communication Developing Leaders for a Networked World Study Set 2
Quiz 11: Bad-News Messages
The Person Delivering Bad News Should Not Discuss the Immediate
The person delivering bad news should not discuss the immediate impacts of that news on recipients.
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The power of delivery often outweighs the content of the message in feedback situations.
One characteristic of high-performing organizations is that employees will share bad news with superiors but not with each other.
The mum effect occurs when bad news is filtered out of messages as they are passed up the chain of command.
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