__________ Is an Approach to Managing in Which Managers Establish

The values statement of Mosaic Corporation emphasizes the importance of workplace diversity. As a result, managers always select employees with diverse characteristics when organizing work teams. This illustrates which purpose of shared organizational values? A) Guide managers' decisions and actions. B) Shape employee behaviour. C) Influence marketing efforts. D) Build team spirit. E) Create internal harmony.

The values statement of Friendly Airlines emphasizes the importance of serving customers in a friendly, helpful, and caring manner. These values are reflected in its advertising slogan, "You're flying with friends at Friendly Airlines." This illustrates which purpose of shared organizational values? A) Guide managers' decisions and actions. B) Shape employee behaviour. C) Influence marketing efforts. D) Build team spirit. E) Create internal harmony.