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Kevin Also Learned That the Most Important Contribution to the Field

Question 101
Multiple Choice

Kevin also learned that the most important contribution to the field of organizational behaviour came out of a series of studies conducted at the Western Electric Company by Harvard professor __________. A) Hugo Munsterberg B) Robert Owen C) Mary Parker Follett D) Chester Barnard E) Elton Mayo

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Q 102
Penny has taken the position that she is the boss and this gives her the right to assign the work of the cleaners. This illustrates her ____________ as the managers. A) role B) position C) knowledge D) authority E) culture
Q 103
Evita, one of the new cleaners approached Penny one day after the others had gone home. Evita wanted some clarification on the roles in the company. She said that Alice, her partner on the assignments this week, had given her completely different instructions from what Penny had said. Evita wanted to know who she should follow. Penny explained to her that she would receive orders from only Penny herself. In management terms this would point to __________. A) initiative B) stability C) division of work D) centralization E) unity of command
Q 104
Once a month Penny brings all the workers in for a staff meeting. This is part social, part business as she gives out information on the past months achievements and presents new proposals. Penny values suggestions from the workers because they are really the frontline with the customers. All major decisions are voted on by everyone. Penny is applying ____________ principle of management here. A) centralization B) unity of command C) scalar chain D) equity E) authority
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