Regarding the value-chain concept,the most important interrelationship is between the organization and its A) board of directors. B) employees. C) customers. D) management.
An executive states that HR must be a true partner of the business,with a deep and up-to-date understanding of business realities and objectives,and must ensure HR initiatives fully support them at all points of the value chain.This is an example of A) relationships among activities within the firm and with other stakeholders. B) relationships between firms. C) interrelationships among activities within the firm. D) interrelationships among firms.
In contrast to ________ interactions,which allow the firm to gain insights on the needs of a particular customer,________ offers the opportunity to leverage the wisdom of a larger crowd. A) consumer; sourcing B) prosumer; outsourcing C) prosumer; crowdsourcing D) marketing; crowdsourcing
In using crowdsourcing as a means to integrate the customer into the value chain,there are some perils to consider.Which of the following is not related to crowdsourcing perils? A) giving customers the opportunity to tarnish the company brand B) asking for consumer input when demand is highly uncertain C) eroding a low-cost competitive advantage of the firm D) repeatedly getting feedback from the same customer