BRV Inc. ,a logistics services firm that functions across different countries,provides quick freight delivery services,parcels,and couriers to meet tight deadlines of its customers.They also meet the emergencies of customers by ensuring that the goods are delivered within 24 hours.The executives of the firm are discussing if the firm should invest in digital applications of their services.Which of the following will most support the firm's decision to implement online application?
A)Customer satisfaction surveys reveal that they use the services of BRV Inc.due to their ability to deliver goods within 24 hours.
B)Most of the customers rate their services as time-critical and valuable.
C)BRV InC.caters exclusively to services that are exquisite in nature.
D)The services provided by BRV Inc.can be imitated easily on the web.

Question

Quizplus · Accepted Answer

The fact that most of the customers rate BRV Inc.'s services as time-critical and valuable implies that they would appreciate any effort by the company to make their services more accessible and convenient. An online application would enable quicker and more efficient service delivery, ultimately enhancing customer satisfaction. The other answer choices are not relevant to the decision to implement online applications.

BRV Inc ,A Logistics Services Firm That Functions Across Different Countries,provides