________ Typically Identify Key Factors That Could Affect the Desired
________ typically identify key factors that could affect the desired results and specify what different actions will be taken if changes in key events occur.
A) Strategic plans
B) Operational plans
C) Contingency plans
D) Tactical plans
________ involves investigating the best practices used by competitors and noncompetitors and imitating those that can be done in the firm.
B) Competitive intelligence
D) Corporate espionage
A manager of a local bookstore is trying to increase his store's productivity without hiring additional employees.He has noticed that a competitor is flourishing with relatively few employees and decides to investigate.This is an example of ________.
C) competitive intelligence
D) contingency planning
Which of the following is an issue managers address when assessing the firm's internal resources?
A) evaluation of the available human capital
B) study of best practices of competitors and noncompetitors
C) incorporation of environmental uncertainty into the firm's plans
D) assessment of value of the firm's products or services