When a person's verbal and nonverbal cues contradict each other, it is important to
A) focus on the verbal channel
B) use the skill of perception checking
C) provide nonverbal feedback
D) orient your body toward the other person

Question

Quizplus · Accepted Answer

When a person's verbal and nonverbal cues contradict each other, it can create confusion and misunderstandings. Using the skill of perception checking allows you to clarify and confirm the message the person is trying to convey, which can help prevent misinterpretation. Focusing on the verbal channel, providing nonverbal feedback, and orienting your body toward the other person may not necessarily address the issue of conflicting cues.

When a Person's Verbal and Nonverbal Cues Contradict Each Other